Connect Stripe and take card payments
Let clients pay by card in the app, with orders settling themselves. Traqqo's commission is 0%.
Last updated 2 August 2026
Connecting Stripe lets your clients pay for packages and sessions by card, inside Traqqo. The order settles the moment the payment clears — no chasing, no marking anything paid by hand.
Card payments are a Pro feature. Bank transfer, cash and other manual methods are available on every plan, including Free.
What the money looks like
- Traqqo's commission is 0%. We don't take a cut of what your clients pay you.
- Stripe charges its standard processing fees on card payments. Those are Stripe's, not ours, and vary by country and card type.
- You are the merchant. The Stripe account is yours, payments land in your account, and payouts follow your own Stripe schedule. Traqqo never holds your money.
Connect your account
- Make sure your country is correct in More → Account & Preferences first.
Stripe locks a connected account's country when the account is created. If your profile says the wrong country, fix it before step 2 — changing it afterwards means opening a new Stripe account from scratch.
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Go to More → Payment Settings and tap Connect or create Stripe on the Stripe card.
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Traqqo opens Stripe's onboarding in a secure browser window. Stripe asks for your business details, an ID document, and the bank account you want paid out to. Sign in if you already have a Stripe account, or create one as you go.
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When Stripe is done it returns you to Traqqo, which re-checks your status with Stripe.
Coming back from Stripe doesn't automatically mean you're finished — Stripe sometimes needs to verify documents in the background. Traqqo always re-checks rather than assuming.
Reading the status
The Stripe card in Payment Settings shows one of three states:
| Status | What it means | What to do |
|---|---|---|
| Not connected | No Stripe account linked. | Tap Connect or create Stripe. |
| Setup incomplete | Stripe has your account but still wants something — usually a document or a bank account. | Tap Complete setup, or Open Stripe Dashboard to see exactly what's outstanding. |
| Stripe connected | You're live and can take card payments. | Nothing. Card becomes selectable on new orders. |
If your status is Setup incomplete, Traqqo re-checks with Stripe every time you open the screen, so it updates itself once Stripe finishes verifying.
Take a card payment
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Create an order as usual and set the payment method to Card (Stripe). This option only appears once your status is Stripe connected.
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Your client opens the order and taps Pay now, then enters their card details.
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Stripe confirms the payment and the order flips to paid on its own. You get a notification; the package is immediately available to book sessions against.
Common problems
"Card" isn't offered when creating an order. Your Stripe status isn't connected yet. Check Payment Settings.
The client sees "Your trainer isn't set up for card payments yet." Same cause, seen from their side. Finish onboarding and the order works without being recreated.
You're asked to upgrade when you tap Connect. Card payments need Pro. See Upgrade to Pro, or use bank transfer in the meantime.
You need to change your payout bank account or see your fees. That all lives in Stripe, not Traqqo. Tap Open Stripe Dashboard from Payment Settings.
Related guides
- Upgrade to Pro (or stay on Free)What the Free plan covers, what Pro adds, how billing works, and what happens if you cancel.
- Add bank details and share them with a clientSave your account once and every bank-transfer order shows the client exactly what to pay and where.
- Build your price list and sell packagesSet up reusable offers once, then create orders in a couple of taps — or let clients order for themselves.
Still stuck?
Email info@traqqo.com — we’ll reply personally.