Terms of Service

These Terms of Service (“Terms”) govern your use of the traqqo mobile application (“App”) operated by traqqo (“we”, “our”, or “us”). By accessing or using the App, you agree to be bound by these Terms.

1. Service Description

traqqo is a client and session management platform designed for independent personal trainers and their clients. The App provides tools for:

• Managing client information and relationships.
• Scheduling and tracking training sessions.
• Setting and monitoring client goals with progress tracking.
• Creating and managing session packages.
• Collecting payments through integrated payment processing (Stripe).
• Sending push notifications for session reminders and updates.

2. Account Requirements

To use traqqo, you must:

• Be at least 18 years of age.
• Provide accurate, current, and complete registration information.
• Maintain the security of your account credentials.
• Promptly update your account information if it changes.
• Accept responsibility for all activity that occurs under your account.

You may not create an account on behalf of another person without their authorization. Each individual should have their own account.

3. Plans, Early Access Offer, and Payments

Free Plan

traqqo offers a free plan with limited features, including a maximum of 5 active clients per trainer.

Pro Plan

The Pro plan offers unlimited active clients and additional features. As of the Effective Date of these Terms, the Pro plan is not yet available as a paid subscription. We will introduce paid Pro subscriptions in a future release of the App and will publish pricing and billing terms before any charges occur. Continued use of the App after we publish those terms will be subject to acceptance of the updated Terms.

Free Trial

Every trainer account is eligible for one 30-day free trial of the Pro tier (the “Free Trial”). Free Trial users are exempt from the Free plan’s 5-client limit during the trial period and will not be charged a subscription fee during that period.

• The Free Trial is one per trainer account, non-transferable, and started explicitly by the trainer from the dashboard.
• No payment method is required to start the trial. The trial period is 30 days from the date the trainer activates it; the trial ends automatically when the period elapses.
• After the trial ends, the account converts to the Free plan unless the user has added a payment method and a paid Pro subscription has begun.
• The Free Trial is associated with the trainer account and is non-transferable.
• The Free Trial does not waive any other provision of these Terms, including the Acceptable Use provisions.
• We reserve the right to revoke the Free Trial from accounts that violate these Terms, and to modify or withdraw the offer prospectively for accounts that have not yet activated the trial.

Payment Collection (Trainer ↔ Client)

Trainers may collect payments from their clients through Stripe Connect. This is the onlypayment processing flow currently active in the App: it covers session and package payments owed by clients to their trainer. traqqo does not currently charge trainers a subscription fee. All Stripe Connect payment processing is handled by Stripe and subject to Stripe’s terms of service. We are not responsible for payment disputes between trainers and their clients.

4. Acceptable Use

You agree not to:

• Use the App for any illegal or unauthorized purpose.
• Share your account with others or allow multiple individuals to use a single account.
• Attempt to access, tamper with, or use non-public areas of the App or our systems.
• Upload malicious content, viruses, or harmful code.
• Harass, abuse, or harm other users.
• Use the App to collect, store, or process sensitive health information beyond what is necessary for personal training (the App is not a medical device and should not be used as one).
• Scrape, copy, or extract data from the App through automated means.
• Misrepresent your identity or affiliation.

5. Intellectual Property

The App, including its design, features, and content (excluding user-generated content), is owned by traqqo and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the App without our written permission.

You retain ownership of the content you create within the App (client data, session notes, goal information). By using the App, you grant us a limited license to store, process, and display your content as necessary to provide the service.

6. Limitation of Liability

To the maximum extent permitted by law:

• The App is provided “as is” and “as available” without warranties of any kind.
• We do not guarantee that the App will be uninterrupted, error-free, or secure.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App.
• Our total liability for any claims related to the App shall not exceed the amount you paid us in the 12 months preceding the claim.
• We are not responsible for the actions, content, or services of third-party providers (including Stripe).

7. Data and Privacy

Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the App, you agree to our Privacy Policy.

8. Termination

• You may delete your account at any time through the App’s account settings. Account deletion is permanent and removes all associated data.
• We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law.
• Upon termination, your right to use the App ceases immediately.
• Provisions that by their nature should survive termination (including limitations of liability and intellectual property) will survive.

9. Modifications to the Service

We reserve the right to modify, suspend, or discontinue the App (or any part of it) at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the App.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice in the App. Your continued use of the App after changes take effect constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the jurisdiction in which traqqo operates, without regard to conflict of law principles.

12. Dispute Resolution

Any disputes arising from these Terms or your use of the App shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.

13. Contact Us

If you have questions about these Terms, contact us at info@traqqo.com.