Delete Your Account

You can delete your Traqqo account and the data associated with it at any time. This page explains both ways to do it and what happens to your data.

1. Delete Your Account in the App

The fastest way is directly in the Traqqo app:

• Open the More tab.
• Go to Account & Preferences.
• Tap Delete Account and confirm.

Deletion takes effect immediately: you are signed out on all devices and can no longer log in.

2. Request Deletion by Email

If you no longer have access to the app, email us at info@traqqo.comfrom the email address registered to your account, with the subject line “Account deletion request”. We will verify the request and delete your account within 30 days.

3. What Is Deleted

• Your user profile and authentication data.
• Your sessions, goals, progress entries, and journal posts.
• Your chat messages and notifications.
• Your profile photo and uploaded media.
• For trainers: your client links, price list, locations, and payment settings (including any bank details).

4. What May Be Retained

• Payment and order records may be retained where required by accounting and financial regulations.
• Payments processed by Stripe are subject to Stripe’s own data retention policies.
• If you trained with a trainer (or coached clients), the other party’s own records are not deleted, but they no longer reference your personal profile.

For full details on how we handle personal data, see our Privacy Policy.

5. Questions

If you have any questions about account deletion or your personal data, contact us at info@traqqo.com.